Refund policy

7-Day Returns for Any Reason

You may request a return for any reason within 7 calendar days after your order is delivered.

To start a return, contact SensSpace customer support within the 7-day period and include your order number. Products must be returned in their original condition with all parts and accessories. Damage caused after delivery, improper use, or missing components may affect return eligibility or the refund amount.

Once the returned product is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

1-Year Warranty

Every SensSpace product includes a one-year limited warranty beginning on the delivery date. The warranty covers manufacturing defects in materials and workmanship under normal residential use.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper assembly, unauthorized modifications, or commercial use. To request warranty service, contact SensSpace customer support with your order number and clear photos of the issue.