Politique d’expédition

Free Shipping Across Canada

SensSpace provides free standard shipping on every order delivered within Canada, including all provinces and territories. No minimum purchase is required.

Order Processing

In-stock orders are normally prepared for shipment within 2 business days after payment and order details are confirmed. Orders placed on weekends or statutory holidays begin processing on the next business day.

During major promotions or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address or phone number provided at checkout.

Delivery Estimates

Most in-stock orders arrive within 3–8 business days after order confirmation. Delivery to remote or limited-access locations may require additional time. Delivery estimates are not guaranteed and may be affected by severe weather, carrier disruptions, building access restrictions, or other circumstances outside our control.

Shipment Confirmation and Tracking

When your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take up to 24 hours to appear after the carrier accepts the shipment.

Delivery Addresses and Access

Please provide a complete and accurate street address, phone number, unit number, buzzer code, and any relevant delivery instructions at checkout. Large furniture cannot be delivered to a P.O. box.

Before ordering, confirm that doorways, elevators, stairways, hallways, and the delivery path can accommodate the packaged product. SensSpace is not responsible for delivery problems caused by inaccurate address information or insufficient access. Contact us as soon as possible if an address needs to be corrected before shipment.

Damaged or Missing Shipments

Inspect all packages when they arrive. If an item is damaged, incomplete, or missing, contact SensSpace customer support as soon as possible and include your order number, photos of the packaging, and photos of the affected item. Please keep all packaging materials until the issue has been reviewed.

If tracking shows that an order was delivered but you cannot locate it, check the delivery area and contact us promptly. We will work with the carrier to investigate and advise you of the available resolution.

Questions About Delivery

For delivery questions or order updates, contact SensSpace customer support through the Contact Us page and include your order number.